Our Most Recent Service Reviews
Jourdan was professional and personable and explained everything thoroughly throughout the process of replacing my boiler and water heater. I appreciated having one technician take charge of the job from diagnosis to installation. Both Jourdan and Tammy ...were very responsive and worked with my schedule for appointments. Jourdan and Ben did a great install and followed Covid and cleanliness protocols. All represent the company very well. Thank you!
Customer service is excellent. Friendly and knowledgeable. The service technician Jordan always called before the appointment and arrived on time. Really friendly and worked efficiently.
I had to use this company because the owner Joe Jr. installed our new systems a few years back. Joe Jr. is utterly disrespectable, overpriced and does not care who is at the other end. His only purpose is ripping off people and making his billions. As ...customers, we have several questions. We also want to be sure that we are getting good value for our money as their charges are the highest of anyone I have dealt with. I have never heard any other vendor get annoyed at questions. I had the worst experience dealing with this owner today. DO NOT DEAL WITH THIS COMPANY. They charge you $200 just to come and diagnose an issue. Over and on top of that they charge for service and time. Every time, this company has stepped into my home, I've had to pay several hundreds. As I said, I had to deal with them as they installed my systems. Never again.
THe service professionals Are knowledgeable, efficient, and respectful of my home. There is no hard pressure to purchase any services. They take the time to explain what they have done and any recommendations
Joseph Giannone Plumbing Company did a Great Job Professionally installing my Hot Water Heater .I would Highly recommend This Company & It’s Crew. The Service Technician Jon P was very Professional , Friendly , Knowledgeable & Neat in doing His Work & ...Handling Me The Customer. I Would Highly recommend Him for Handling your Needs .Thank you Jon P 🤗👍
Nick M. provided estimates for a new boiler and hot water heater. I've always had great experience with representatives from Joseph Giannone Plumbing and it was certainly a pleasure to meet with Nick M. And go over financing options . He was courteous, ...prompt and professional. 11/6/21 Nick M. Came out to finalize the contract and. schedule the install of the new boiler and HW heater. Just like before, very courteous, prompt, and professional. A joy to work with !
I Knew our HVACwas going and it was only a matter of time before it would have to be replaced.The HVAC person that had been recommended to me, promised a dispatcher would call us back to arrange a time and date, but never called. They arranged the ...appointment, confirmed it via text, called me when they thought they were going to be early, confirmed when he was nearby, and came masked and with shoe covers. It was professionalism with a great comfort level. And when it comes to paying money to replace an entire HVAC system, you need some comfort. 😅